For items bought through our online shop, including merchandise such as T-shirts, tote bags and mugs, you have the right to cancel your order within 14 days of receiving the goods, even if the item is not faulty. You then have a further 14 days to return the goods to us after telling us that you wish to cancel. If you cancel within this period, we will refund the price paid for the returned goods and the standard delivery charge originally paid, where applicable. If you selected a more expensive delivery option than our standard delivery, we only refund the standard delivery amount. Unless the item is faulty, not as described, or we sent the wrong item, you are responsible for the cost of returning the goods to us. Returned goods should be unused, in a resaleable condition, and packaged with reasonable care. You may inspect items as you would in a shop, but we may make a deduction if an item has been used or handled beyond what is necessary to check its nature, characteristics and fit. Refunds for returned shop goods will be made to the original payment method within 14 days of us receiving the goods back, or receiving proof that you have sent them back, whichever is earlier. We do not charge restocking fees for exercising your cancellation rights. If an item is faulty, damaged on arrival, not as described, or the wrong item has been supplied, please contact us as soon as possible. We will offer an appropriate remedy, which may include a replacement, repair, or refund. In these cases we will not ask you to pay reasonable return postage. To request a shop return, please contact us using the details below and include your order number, name, contact details and the item you wish to return. Some items may only be refundable if they are faulty, for example personalised or custom-made items, perishable goods, or sealed items that cannot be returned for hygiene reasons once opened. We will make this clear before purchase if it applies to a product. Our current merchandise range is intended to be standard, non-personalised goods. If you choose collection from The Queens Head, we will let you know when your order is ready to collect. If you have paid online but wish to cancel before or after collection, the online shop cancellation and returns terms above apply, unless a statutory exception applies. We require a deposit to secure group bookings. Amounts are as follows, and may be adjusted depending on the date and time of the booking:   • Groups of 1-8 people: minimum £25 deposit   • Groups of 8-15 people: minimum £35 deposit   • Groups of 16 or more: minimum £50 deposit Your booking will not be confirmed until payment has been received. Your deposit will be refunded in full, or deducted from your final bill, provided that all of the following conditions are met:   • Your booking is not cancelled or changed with less than one week's prior notice   • No damage is caused to the building or its contents by any member of your party   • No member of your party is found stealing or accessing a non-public area of the premises   • Any agreed minimum spend or attendance criteria are met   • No member of your party is verbally or physically abusive towards staff or customers Refunds will be returned to the original payment card within 1-2 working days of your visit, subject to the above conditions being met. Alternatively, the deposit may be applied as a credit towards your drinks tab on the day. If you cancel with less than one week's notice, your deposit will not be refunded. If you cancel with more than one week's notice, your deposit will be refunded in full within 1-2 working days. If you have any questions about this policy, please contact us:   The Queens Head Piccadilly   15 Denman Street, Soho, London W1D 7HN   Tel: +44 20 7437 1540   Email: bookings@queensheadpiccadilly.com

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The Queens Head is Operated by BoPubCo Ltd, Registered Address and Contact Address: 15 Denman Street, London, W1D 7HN
A limited company registered in England and Wales under Company No: 07581926 VAT Num: 121 3157 63